Troubleshooting

Cisco WebEx is relatively user-friendly, but some issues might occur. In this page there are some tips on how to fix them. In case the problem persists, please contact Cisco or Neural Mechanisms organizers (neuralmechanisms@gmail.com).

Trouble with Browser? – Webex works with all the most important browsers (e.g., Google Chrome, Firefox, Safari). However, the software has sometimes problems with Mac, particularly with the Safari browser. If you cannot run Webex with Safari, try one of the following options:

  1. Run Webex with Firefox, Chrome or another browser;
  2. Enable Java on Safari (here the explanation)
  3. Change the proxy settings in Network Preferences (here the explanation).
  4. If you cannot hear the audio, try to download the audio plugins for your system.

Try yourself! – You can test the software compatibility at this page.

Audio settings – Before entering the webinar, make sure that the microphone and the audio devices of your computer are working. Once you have entered the seminar, select “Using computer for audio” in your audio connection window.  Do NOT select “I will call in”! If the audio connection window does not open automatically, select “Communicate” in the bar on the top of your WebEx window, and than select “Audio connection”. Do not call any phone number!

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